Own Theory of Personality - 2080 Words

The perception of personality varies from person to person. The conclusion of what an individuals personality may be is based upon the criteria of the person observing another. Our profile--our personality--stands in dialectical relationship to perception. What we are as a personality, our motives, goals, temperaments, and so on, influence what we perceive as a situation; and this perception itself will influence our personality. Each person is a unique personality, a profile of motivational, temperamental, and ability dispositions and powers. This profile is what we know as anothers character, personality, nature, constitution, caliber, or style. This profile is not static nor set on its course; perception and experience can radically†¦show more content†¦Each individuals social reality is somewhat different, but our social realities are similar, and mutually validating, to the extent that we share common cultural traditions, meaning common symbolic differentiations. If we share socio-cultural traditions, we are cut from the same cloth, so to speak. This shows us how important culture is in shaping the personality of a person. Culture evidently dictates the norms on how people should behave. Other than culture, religions are also one of the social realities that have a tremendous influence on the behavior of a person. Religion, like the Catholic religion has an established set of rules which is called the Ten Commandments on what a person should believe and in turn, they should act the way that accords to the rules. Actions that do not accord to these rules is a way of turning against your religion. Government, on the other hand, has a set of laws for the citizens to follow. Not abiding by the laws may result to persecution and severe punishment depending on the severity of the crime. We are at the center of these great forces such as history, culture and society. These forces influence us through the mediation of our family, peers, and media. In everything you do, you must first ask yourself whether your actions would fit the norm or not which in turn may influence the way you act and behave towards other people. Or you must at least put yourself in the shoes of another person to see andShow MoreRelatedMy Own Theory Of Personality2164 Words   |  9 Pagescomes to personality it can vary between individuals to the point some people may be viewed as abnormal. Personality can be defined as the combination of characteristics or qualities that form an individual s distinctive character. Each person personality can be a construct of more than one personality or can follow a specific theorist personality all the way through end of life. My own theory of personality is a collaboration with other theorist ideas but with a twist. My personality theory is calledRead MoreMgt 300 Module 2 Thinking Assignment1381 Words   |  6 PagesModule 2 CRITICAL THINKING ASSIGNMENT /CSU Personality and Motivation – Analyze a Personality Demonstrate your understanding of personality and motivation and your critical thinking and writing skills by synthesizing theories of personality and motivation as covered in your textbook readings this week. Include any theories you have discovered in your own personality and motivation research efforts. Base your response to this assignment on the personality of somebody with whom you have direct experienceRead MoreComparing Erikson and Marcias Psychosocial Theory of Identity and Tajfels Social Identity Theory1766 Words   |  7 PagesPsycho-social theory of Identity and Tajfels Social Identity theory Introduction of theorists: Erikson: Eriksons description of the eight stages of life has a lot of appeal, and Erikson himself was described in the early 1980s as the fifth most influential psychologist of the century (Gilgen, 1982). Much research has been done on predictions made by Eriksons theory, especially the adolescent crisis of  identify vs. role confusion. Erikson is one of the few famous personality theorists whoRead MorePersonality Paper1091 Words   |  5 PagesPersonality Paper Jo Hanousek University of Phoenix Karen Wilson Personality Paper Just as no two people are alike, no two personalities are alike. Each person’s personality is unique to the individual to whom it belongs. A person may share the same traits as others, such as family members, and while there may be similarities in traits, each individual will have different patterns which will help to make up a different personality (Feist Feist, 2006). A personality is made up of differentRead MorePsychoanalytic vs. Social Cognitive Essay788 Words   |  4 Pageswe are, what drives our personality? Is it driven by deep seeded sexual desires or is it something a bit more mundane, something that while we still have no control over, is easily studied? Every single individual has a personality; it is the very quintessence of human existence. Personality drives our interactions with others, our desires – conscious and unconscious, our perceived needs, and to a certain extent, even our actions. Psychodynamic approaches to personality are focused on the beliefRead More Psychologist’s Theory Essay528 Words   |  3 Pagespsychologist’s theory best describes your own personality?   Ã‚  Ã‚  Ã‚  Ã‚  Personality can best be described as â€Å"personal qualities of an individual†. No two people have the same personality, but yet all the different personalities in the world can be characterized into 4 main theories. The four psychologists that thought up the four theories are Sigmund Freud, Jean Piaget, Erik Erikson, and Abraham Maslow. (pg.64) Each man based his theory on a different part of a person’s personality development. The theory thatRead MoreEysenck s Personality Theory And Allport s Trait Theory Essay1563 Words   |  7 PagesPersonality distinguishes one individual different from another. Some personalities are more positive than others; however personality ultimately defines a person. Ample amounts of research and theories focus on personality. Researchers trust that investigation concerning personality provides a road map to truly understanding the individual. In an attempt to analyzing Michelle Obama’s personality, this paper will discuss the extrovert and introvert personality through using Eysenck’s PersonalityRead MoreTrait Theory And Social Cognitive Theories1190 Words   |  5 Pages Both Trait theory and Social Cognitive Theories are currently and have been very influential in describing personalities in people over the years. They have both similar and opposite qualities as well and seem to work off of each other at times in my opinion. Although many theories are still helpful in some ways, I feel like these two are more beneficial due to them bringing a more positive approach to describing personalities and giving the person more control over their own behavioral change ratherRead MoreKaren Horney1746 Words   |  7 Pagestherapies and personality development theory† (Quinn). She was a contemporary of Sigmund Freud and was one of his early followers. Yet Horney joined the class of neo-Freudians after her research and writing led her to develop and establish psychoanalytical theo ries that ran counter to Freuds ideas. She objected to the Freudian psychology of women, which instigated the search for her own theories for the causes of neurosis. This in turn led to her personality development theory. Horney devotedRead MoreThe Psychodynamic And Humanistic Theory Of Personality1557 Words   |  7 PagesPersonality is from the Latin word ‘persona’, which is referred to as roles we adopt and play. However, psychologist and personality theorist argue that the term is seen more than playing a role or roles that people tend to play. Therefore, personality theorists have not come to an overall agreeable single definition of personality. This essay will compare and contrast the Psychodynamic and the Humanistic theory of personality. There are certainly major differences between the two theories of personality

Customer Service - 2541 Words

Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective area. Just as it is the case with most acquisitions, job uncertainty at E-Z RP came into question when the acquisition was announced, however, all of the employees were able to remain employed. The issue was that most of the positions E-Z RP†¦show more content†¦Case Questions 1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics. 2. Describe your top ideas for Matt to present to Joel next week. 3. How would Matt get Joel to support his ideas? 1. In order to improve customer service at Datatronics Matt will need to present a solid case in which he should consider the following items: †¢ How many customer service representatives are working in the Datatronics call center? †¢ What is their current knowledge of the products and what are some of the areas they will need to catch up on? †¢ How much time does a CSR spend on a single call on average? How many calls end up unresolved with the first call? †¢ What is the potential for reducing that time through improved education of CSR’s? †¢ How is the training being conducted on existing reps and new hires currently and how much time exactly is being allocated to that activity? †¢ Provide a means for customers to provide feedback after calls to acquire their satisfaction score on the overall service experience and allow them to point to areas that need improvement o Information must be allowed to be fed back to the individual development teams to allow for controls to be put in place for product improvement †¢ Conduct anonymous CSR survey about working conditions and their own satisfaction levels along with an opportunity to provide ideas forShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businessesRead MoreCustomer Service Services And The Service Sector2162 Words   |  9 PagesSince+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. This is ignorance of the fact good customer service can create a competitive advantage; increase profit; efficiency; and increase st aff and customer retention and satisfaction. Based on comprehensiveRead MoreCustomer Service And An Organization1445 Words   |  6 Pagescontinuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication andRead MoreCustomer Service Essay641 Words   |  3 Pagesto communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisationsRead MoreThe Etiquette Of Customer Service1601 Words   |  7 PagesThe Etiquette of Customer Service – Instructional Guide Overview Objective Key points How to say â€Å"I’m sorry† without apologizing in customer service? There are justifiable situations that require customer service representatives to say â€Å"I’m sorry† without apologizing. Situations include: a plan benefit that is not covered, denial of a pre-authorization, or an appeal denial. Session#1 I’m Sorry When this occurs, there are phrasesRead MoreCustomer Service Representatives1622 Words   |  7 PagesZappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the â€Å"wow† image without overspending, inventory management/distribution problems, transportation efficiency problems and customer behavior problems. Each of these problems is addressed in more detail in the discussion section and the recommendations section at the end of the analysis. Prior to the conclusion and recommendations section, a list of possible strategic alternativesRead MoreCustomer Service At The Restaurant2103 Words   |  9 Pages†¢ Execute exceptional outstanding customer service by recruiting, leading and developing people and planning, organising, directing, controlling and evaluating all the operations of the restaurant to build sales and control costs to deliver optimum business results for the restaurant †¢ Understand, enforce and train Crew and Managers on all appropriate policies, award minimums, security and safety procedures. †¢ Modifying the operational procedures as per the requirement of the profitability of theRead MoreCustomer Service1186 Words   |  5 Pagessome companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects futureRead MoreEssay on Customer Service1144 Words   |  5 PagesSection 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation Read MoreQuestions On Customer Service And Customer Services1913 Words   |  8 Pagesthe main problems a company may has on the customer services, it point out that many companies may issue on dealing with customers feedbacks thus it lead enterprise loss their market share because of bad performance on customer services and they may give the bad comments on company’s products and services. Therefore, they need to establish a system ii. Body 1 It will analyze several problems a company might have, a company may hard to collect customers’ feedback and manage it, and then some company

Psy 270 Depression Paper Free Essays

Week 4 Assignment: Depression Paper Axia College of University of Phoenix Situational depression is a normal recurrence for many of us during our lifetimes. We have life events that trigger depression, stress and anxiety to include the death of a loved one, the unwanted change in our work status and possibly a divorce. Such changes in emotions are temporary and directly related to specific events are part of the way in which we respond to these changes. We will write a custom essay sample on Psy 270 Depression Paper or any similar topic only for you Order Now Outside these normal, healthy mood changes exists a world in which a small percentage of U. S. adults experience clinical depression. Clinical depression is a mental illness that is extreme enough that a person cannot function well in their daily lives. It may even cause the individual to be suicidal. Unipolar depression is the term ascribed to this condition (Comer, 2011). Symptoms of this illness are similar to those of mood disorder. The mood disorder is called bipolar disorder. In this assignment, I will compare causes, symptoms and treatments of these two illnesses. The American Psychiatric Association’s Diagnostic and Statistical Manual describes unipolar depression as a significant depressive period that lasts more than two weeks during which the patient exhibits at least five depressive symptoms (Comer, 2011). Symptoms of depression include insomnia, daily bouts of depression, inability to concentrate on the task on hand, loss of appetite and a loss of interest in previously pleasurable activities and thoughts of suicide (Comer, 2011). Unipolar depression is thought to be caused by a combination of factors rather than being developed from one source or exposure. Depression is in part, a genetic biochemical imbalance of the neurotransmitters serotonin, norepinephrine and dopamine in combination with stress. The institute details specific personality traits correlated with depression. Their studies revealed that individuals who show: 1. High levels of anxiety, which can be experienced as an internalized anxious worrying style or as a more externalized irritability. 2. Shyness, expressed as social avoidance or personal reserve. 3. Self? criticism or low self? worth. 4. Interpersonal sensitivity. 5. Perfectionism. 6. A self? focused style is at higher risk for developing depression. A variety of therapies are used to treat unipolar depression with varying degrees of success and effectiveness. One treatment which is biological in nature that has proved very effective is also controversial because of its nature. This is Electroconvulsive therapy (ECT). In ECT, the patient is subjected to induction of seizure through controlled electric shock, under anesthesia. The treatment process is not well understood and is, therefore, used only in severe cases. These cases may include delusion in extreme forms of the illness. ECT does tend to cause memory loss and is being used less frequently since the introduction of newer antidepressant drugs (Comer, 2011). The class of drugs used for antidepressant effects include three types. These are monoamine oxidase (MAOI) inhibitors, tricyclics and selective serotonin reuptake inhibitors (SSRIs). All three types of antidepressants are effective for patients with depression, but SSRIs are currently the preferred medication due to the smaller body of side effects these drugs have. SSRIs function by balancing the brain’s neurotransmitters. They increase serotonin and norepinephrine levels (Comer, 2011). Other treatment modalities are available as well. Drug treatments are most effective when used in combination with other treatments. Unipolar depression treatments are currently dominated by cognitive model therapies. The cognitive models have gained favor over other therapies, such as psychodynamic and behavioral models (Comer, 2011). The effectiveness rate for cognitive therapies is between 50% and 60% (Comer, 2011). Cognitive therapy is designed to re-educate patients to become aware of and alter their own negative thought patterns and maladaptive behaviors. Four steps are employed in this model. The first step is when the individual is instructed to create a log of their daily schedule so that they can begin to become active again. This is intended to help them also regain their self-confidence. In the second step, the individual is told to write down the automatic negative thoughts they experience. In the third step, they can then look back on this list and learn to recognize that most, if not all, of these thoughts are unfounded and that this pattern of negative thinking becomes self fulfilling. The goal here is to refocus the person and to give them a new perspective that is self fulfilling in a positive way. The fourth and last step is when the clinician assists the individual in making changes to their maladaptive attitudes and behaviors that contributed to their depression (Comer, 2011). Bipolar disorder is the term applied to an individual’s condition when their mood swings drastically from mania to depression. The DSM indicates that there are two different types of bipolar disorders. In Type one an individual experiences daily severe depression for an extended period with these periods being by full blown manic episodes. In Type two bipolar disorder, the individual experiences the same depression as in Type one, but the subsequent manic phase is less severe (Comer, 2011). Research studies show that bipolar disorder is developed in the same way as depression. The treatments for bipolar disorder, however, vary greatly from those used to treat depression. In bipolar patients, antidepressants can trigger mania, so other drugs, singly or in combination are used for mania. Some of these drugs are lithium, carbamazepine and valporate (Comer, 2011) in combination with SSRI antidepressants, since SSRIs do not trigger mania as often. Research shows that psychotherapy alone will not effectively treat biopolar disorders. Lithium along is also not effective. Lithium dosages are difficult to regulate in actual use and patients often discontinue the medication on their own (Comer, 2011). Adjunctive psychotherapy is used in conjunction with medications, in part to help the patient understand the value of their medication. The clinician will also work with the patient to help them cope with family, work and social issues that arise when bipolar disorder is experienced (Comer, 2011). These two types of disorders are caused in similar ways, but their treatments are quite different. References Comer, R. J. (2011). Fundamentals of abnormal psychology (6th ed. ). New York, NY: Worth. How to cite Psy 270 Depression Paper, Essay examples

12 Road Blocks to Communication Essay Sample free essay sample

Ordering. Directing. or CommandingThis is an effort to alter the squad member’s actions by stating them what they should be making or how you expect them to move in the state of affairs. This sort of response bounds a squad member’s ability to speak through the job ; perchance forestalling them from turning to you for aid in the hereafter. Some illustrations of this type of barrier include:You must ( or must non ) do this.I expect you to make this.Stop worrying about that.Warning. Admonishing. or EndangeringThis type of response is intended to alter the squad member’s response to a state of affairs through transfusing fright or weakness. This type of motive has long been proven to hold the inauspicious consequence. Some illustrations of this include:You had better make this. or else†¦You had better non even seek that.If you don’t make this. then†¦Moralizing. Preaching. or BegingWhile this response is non every bit negative as the old illustrations. this is still a barrier for the squad member. as it does non admit the original job they may hold had with the undertaking. Alternatively of job work outing together. the ball is thrown back into their tribunal. with an added ounce of force per unit area. Examples of this are:You should make it.Merely seek it.This is your responsibility/duty.I wish you would make this.I urge you to make this.Reding. Giving Suggestions. or SolutionsThis type of response is likely the most knee-jerk response and likely the hardest to understand why it is a barrier. Taking away the power ofjob work outing from the squad member does non help in future jobs or undertakings. Examples include:Here’s what I think you should do†¦Let me suggest†¦Here’s the best solution†¦Using logic. Lecturing. or ArguingWhile logic is an ideal tool in work outing jobs. when it is used to barricade communicating it becomes a barrier to effectual leading. It frequently makes the 1 with the job feel inferior. or unequal by directing messages of subordination. Examples of lecture and logic include:Make you recognize that†¦ ?Experience Tells us that †¦The facts point to this solution.Here is the right manner.Knocking. Judging. Disagring. and BlamingThis obvious barrier may look harmless one time in awhile. but the effects on unfastened communicating in the face of a job are self apparent. The messages ofridicule and opinion are of no aid to anyone who is runing a concern of inventiveness and invention. Examples include:You are merely being foolish.You are out of line.You didn’t make it right.You are incorrect.You are non believing clearly.Praising. Agring. Measuring Positively and Buttering UpOnce once more. throwing the ball negligently back into the tribunal of the 1 who has the job is non an effectual tool in work outing jobs. This type of response provinces that the job is non sharedand there is nil else to state. Examples of this include:You are normally really good at work outing this type of job.You have so much potency.You have ever succeeded in the yesteryear.You are an intelligent individual.Labeling. Ridiculing. or DishonoringNaming out a individual for what they may be experiencing or sing takes the job to a personal degree and the grounds this is considered is a job in effectual communicating is. once more. self apparent. Examples of labeling are:You truly drop the ball on this one.Person is a perfectionist.You are merely a sloppy worker.You are speaking like an applied scientist.Analyzing. Interpreting. or DiagnosingAgain. turn toing an implicit in motive behind the job circumvents the state of affairs and any possible communicating that could assist the individual solve the undertaking at manus. While acquiring to the root of a job may work in some state of affairss. when used like this. it hinders squad edifice. Examples of this type of response are:You are merely angry.You are being paranoiac.You are covetous of his/her publicity.You merely want to look good.Reassuring. Sympathizing. Consoling. and SupportingWhile the motive behind desiring to do person experience better may be good in nature. this type of communicating does non help in work outing the job at manus. This type of response may evenminimize the job. closing down effectual communicating. Examples of comforting responses include:Thingss will acquire better.You’ll feel better tomorrow.It’s non that bad.Don’t worry so much.Every dark cloud has a Ag liner.Questioning. Probing. InterrogatingThis signifier of communicating takes the duty of the job from the original proprietor and tells them that you are now in charge. devaluating the individual with the job anddisallowing them the chance for growing. Examples are:Why did you make that?What have you done to seek to work out this?How long have you known of this job?How long have you felt this manner?Avoiding. Distracting. Deviating and Pull the leg ofingThese types of responses minimize the job and relate to the squad member that their state of affairs is non every bit of import as they might believe it is. This evident barrier to an exchange of thoughts stops the job work outing train in its paths and shelves it for another twenty-four hours. Examples of this barrier include:Try non to believe about it excessively much.Let’s have tiffin and trade with it subsequently.Expression at the positive side.